COOKIE POLICY
Effective Date: October 30, 2025
Last Updated: October 30, 2025

This Cookie Policy (“Policy”) explains how Broken Garage Door Repair (“BGDR,” “we,” “us,” or “our”) uses cookies and similar technologies on our website, https://brokengaragedoorrepair.com (the “Website”).
By accessing or using the Website, you acknowledge that you have read, understood, and agree to the terms of this Policy. If you do not agree, you should disable cookies as described below or refrain from using the Website.

1. PURPOSE AND SCOPE
This Policy governs the use of cookies and tracking technologies by BGDR and its affiliates, contractors, service providers, and third-party partners. It applies to all visitors, users, and customers accessing our Website or interacting with our digital properties, advertisements, or email communications that reference or link to this Policy.
This Cookie Policy works in conjunction with our Privacy Policy, which describes how we collect, use, and protect personal information.

2. WHAT ARE COOKIES
Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. Cookies serve various purposes, such as allowing websites to function properly, remembering your preferences, improving user experience, and helping website owners analyze web traffic.
Cookies may be categorized as:
Session Cookies – Temporary cookies that expire once your browser is closed.
Persistent Cookies – Stored on your device for a set period or until manually deleted.
First-Party Cookies – Set by BGDR directly.
Third-Party Cookies – Set by third-party providers integrated into our Website (for example, analytics or advertising partners).

3. TYPES OF COOKIES USED
a. Strictly Necessary Cookies
These cookies are essential for the Website to operate and cannot be switched off in our systems. They are usually set in response to actions you take, such as filling out forms, logging into secure areas, or scheduling appointments.
Without these cookies, certain site features may not function correctly.

b. Performance and Analytics Cookies
These cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously. They allow us to monitor site performance, detect errors, and improve usability.
Examples include Google Analytics cookies (_ga, _gid, _gat) that provide aggregated usage statistics.

c. Functional Cookies
Functional cookies allow the Website to remember choices you make (such as location or language preferences) and provide enhanced features. These cookies may also be used to remember changes you’ve made to text size, fonts, or other customizable elements of the Website.

d. Advertising and Targeting Cookies
Advertising cookies are used to deliver ads that are relevant to your interests and to measure the effectiveness of our advertising campaigns. These may be set by us or by third-party platforms such as Google Ads or Facebook Pixel.
These cookies track your browsing activity across websites. BGDR does not control third-party cookies and is not responsible for their individual privacy or cookie practices.

4. HOW WE USE COOKIES
BGDR uses cookies and similar technologies to:
Enable the proper and secure operation of the Website.
Store your preferences and improve user experience.
Track Website analytics and performance metrics.
Deliver personalized content and advertising.
Prevent fraudulent activity and enhance security.
Facilitate appointment booking, quote requests, and communication forms.
We do not use cookies to collect or store sensitive personal information such as passwords, financial details, or contact data without your consent.

5. THIRD-PARTY COOKIES AND SERVICE PROVIDERS
We may allow trusted third parties to set cookies on our Website for analytics, advertising, and functionality. These third parties may include:
Google LLC – Analytics, advertising, and tag management.
Meta Platforms, Inc. (Facebook/Instagram) – Retargeting and advertising analytics.
Microsoft Corporation (Bing Ads) – Advertising and performance tracking.
GoHighLevel, LLC – Customer relationship management, analytics, and appointment scheduling.
Stripe, Inc. – Secure payment processing and fraud prevention.
These companies may collect information about your online activities across different websites over time. BGDR is not responsible for the independent privacy or data practices of these third parties.

6. CONSENT AND CONTROL OF COOKIES
When you first visit our Website, a cookie consent banner will appear, giving you the option to accept or decline non-essential cookies. By clicking “Accept,” continuing to browse, or using any interactive element of the Website, you consent to our use of cookies in accordance with this Policy.
You can modify or withdraw your consent at any time by changing your browser settings or deleting stored cookies.

7. HOW TO MANAGE OR DISABLE COOKIES
You can control cookies through your web browser settings. Most browsers allow you to:
View which cookies are stored.
Delete existing cookies.
Block specific or all cookies.
Set alerts before cookies are stored.
For instructions, visit:
Chrome: https://support.google.com/chrome/answer/95647
Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
Safari: https://support.apple.com/en-us/HT201265
Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge
Please note: disabling certain cookies may affect Website performance or limit access to some features.

8. LEGAL BASIS FOR PROCESSING (GDPR COMPLIANCE)
If you are located in the European Economic Area (EEA) or the United Kingdom, our legal bases for processing data collected through cookies are as follows:
Legitimate Interest: For strictly necessary and functional cookies used to operate the Website.
Consent: For analytics, advertising, and any non-essential cookies.
No non-essential cookies will be placed on your device without your explicit consent, except where strictly necessary for Website operation.

9. CALIFORNIA CONSUMER PRIVACY ACT (CCPA) NOTICE
Under the California Consumer Privacy Act (CCPA), cookies that share information with third parties for advertising purposes may be considered a “sale” of personal data.
California residents may opt out of such sharing by contacting us at support@brokengaragedoorrepair.com with the subject line: “Do Not Sell My Personal Information.”
We will process such requests in accordance with applicable law and confirm compliance within the legally required timeframe.

10. DATA RETENTION
Cookies and tracking data are retained only as long as necessary for the purposes described above.
Session cookies expire automatically once your browser is closed.
Persistent cookies may remain on your device for up to 24 months or as required by law.
You can manually delete cookies at any time through your browser settings.

11. SECURITY MEASURES
BGDR employs reasonable administrative, technical, and physical safeguards to protect data collected through cookies against unauthorized access, disclosure, alteration, or destruction.
While we take security seriously, no online transmission or storage system can be guaranteed to be 100 percent secure. By using the Website, you acknowledge and accept this inherent risk.

12. CHANGES TO THIS POLICY
We reserve the right to amend or update this Cookie Policy at any time. Updates will be posted on this page with a revised “Effective Date.”
Your continued use of the Website after such updates constitutes acceptance of the revised Policy.

13. GOVERNING LAW AND JURISDICTION
This Cookie Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law principles.
Any legal action or proceeding related to this Policy shall be brought exclusively in the state or federal courts located in Minnesota, and you consent to the jurisdiction of such courts.

14. CONTACT INFORMATION
If you have questions about our Cookie Policy, your data rights, or how we use cookies, please contact us using the information below:
Broken Garage Door Repair (BGDR)
Saint Cloud, MN 56303
Phone: 844-975-2400
Email: support@brokengaragedoorrepair.com
Website: https://brokengaragedoorrepair.com